Q: Can I use product photos off your website for my website?

A:  No. All photos on the J-Tech Performance website are copyrighted. We work hard taking photos of new products and promoting our products.

 

Q: Where is J-Tech Performance located?

A:  We are 10 minutes south of Downtown Orlando in Florida. See our Contact Us page for directions and shop hours.

 

Q:  What if I can't find a part on the site?
A:  Just drop us an email at info@jtpkarting.com . We might have it in stock, we just haven't been able to add it to our online store, if not we will do our best to find it.

 

Q:  How long does it take to get an email response back?
A:  Depends on the question. We do our best to answer all emails in 48 hours. Tech questions are usually answered in 48 hours. If you fail to get a response it has probably been flagged as SPAM.

 

Q:  I didn't get an email notification yet for my order?
A:  As long as you pressed submit you probably typed in your email address wrong. Please email us to confirm that we received your internet order if you do not get a confirmation.

 

Q:  Do you email a tracking number for my order?
A:  Yes we do.

 

Q:  I want to see a picture of something you have on your website before I buy it.
A:  No problem, just email us a description of the part and we will email you a photo of it ASAP.

 

Q:  When will my order ship?
A:  Assuming that the item is in stock, we will ship it out that day, as long as it was ordered before 3:00 pm Eastern Time. Orders that are placed after 3:00 pm will be shipped out the following business day. If you order something on Friday, don't expect your package until the following week even if you ship it overnight. If you have an extremely urgent order that you need to order after 3pm Eastern time PLEASE call us instead!

 

Q:  What is your return policy?
A:  Our Return Policy can be found under "Return Policy" at the bottom of the page.

 

Q:  Can you ship an order to countries outside of the US?
A:  Yes, but we do have some requirements. We require all International Orders to be prepaid by Paypal.
We cannot accept ANY credit cards for International Orders. Customer is responsible for all international shipping fees and costs.

 

Q:  Can I use Paypal?
A:  Yes! You can find the PayPal option at check out.

 

Q:  Can I pay by COD?

A:  No, due to past experiences of refused COD shipments we do not offer payment with COD anymore, we do however take Paypal.

 

 

Any other questions? Please email us at: info@jtpkarting.com